Privacy Notice | Montecarlo

1. Identidad y domicilio principal del responsable

Motel Montecarlo SA de CV with address at Avenida Paseo Constituyentes number 1582, Col. El Pueblito, Querétaro, CP 76900, Querétaro, is responsible for obtaining and processing your personal data obtained due to the hosting relationship you have with us and may seek the help of one or more managers to provide better treatment of your personal data.

2. Personal data

For the purposes established in this Privacy Notice, Motel Montecarlo will obtain the following personal data from you: name and surname, fiscal address, telephone numbers, email, federal taxpayer registry (RFC), company name, nationality, license plate number of your car; credit or debit card information and payment method, billing information.

We inform you that Motel Montecarlo does not obtain personal data that is considered by the LFPDPPP as sensitive personal data. We can obtain data from your credit card for the purpose of reservations and collection in case you do not make the reservation effective.

Motel Montecarlo obtains or may obtain personal data from you through the following means:

• In person when you provide them to one of our employees, filling out forms to accept our hosting contract and check-in with us, or at our reception.

• Directly, when you provide them to us by telephone or through electronic means on our Website https://www.motelmontecarlo.com.mx, with the following purposes: identify yourself, create your personalized account as a user or enter it on our portal, fill out the reservation form, pre-register for your check-in prior to your arrival at the Hotel, or check-out of your reservation, if applicable, and stay, interact on our social networks or through cookies or web beacons, or through email. Also when you use the wifi networks of the Mercury Inn hotels, when you answer questionnaires of satisfaction and opinion of the service by electronic means, or when you subscribe to offers and contests by our electronic means._cc781905-5cde-3194-bb3b- 136bad5cf58d_

A cookie is a data file that is stored on the hard drive of your computer equipment or electronic communications device that you use when browsing our Websites, which allows status information to be exchanged between our Websites and your browser. State information can reveal means of session identification, authentication or user preferences, as well as any data stored by the browser regarding the website. On the contrary, a web beacon is a visible or hidden image inserted within our website https://www.motelmontecarlo.com.mx or email, which can be used to monitor your behavior in these media. Through these you can obtain information such as the IP address of origin, browser used, operating system, when the page was accessed, and in the case of email, the association of the data. The data obtained by these means allow us to give you a better service on our page. Most web browsers allow you to manage your cookie preferences. You can set your browser to reject cookies or delete certain cookies. You should also generally be able to manage similar technologies in the same way you manage cookies - using your browser preferences. The following links show how to adjust the browser settings of commonly used browsers:

internet explorer, Firefox, Safari, Chrome

Consider that if you choose to block cookies it may affect or prevent the operation of our page and service.

One of the third-party services we use to track service-related activity, eg by setting cookies, is Google Analytics. If you do not want Google Analytics to obtain and use information, you can install an opt-out system in your web browser (tools.google.com/dlpage/gaoptout?hl=None).

3. Purpose

Obtaining and processing the indicated personal data is carried out for the necessary purposes:

a) Keep a record of guests to identify them as customers or users and provide them with the best possible service and attention, being able to record the time of use of the session online.

b) Prove the identity of the guest and verify the veracity of the information he provides us, being able to cancel his user account in case of finding anomalies or falsehoods in the data provided.

c) Contact guests when necessary through different means of communication, such as telephone, chat, email, among others, to complete transactions, process reservations or pre-registrations before their arrival at the hotel, provide personalized services , grant promotions, benefits, or discounts, update our systems or databases, or in cases of emergency.

d) Obtain billing information if required.

e) Obtain a face-to-face reservation directly at our hotel or online at our website

https://www.motelmontecarlo.com.mx, according to your specifications and needs.

f) Obtain your credit card information, which will only be used as a guarantee of the reservation, issuing a charge only if the reservation is not made effective.

g) Ask about the quality of our service and understand the specific needs of each guest, to provide a better service.

h) Comply with the internal policies and processes of Motel Montecarlo, as well as with the mandatory and contractual legal provisions that have been entered into with you by virtue of the existing business relationship.

i) Provide attention to your requests for complaints or claims and/or comply with the requirements of competent authorities.

j) Protect the interests and rights of Motel Montecarlo, in accordance with the legal provisions.

Additionally, we have the following purposes:

a) La creación de un perfil personal en nuestra página web https://www.motelmontecarlo.com.mx that allows you to obtain notifications in case of special offers, promotions, advertising information, among other additional services.

b) To send you personalized advertising and for marketing, statistical and commercial prospecting purposes.

We also inform you that you can register in the Public Registry of Consumers provided for in the Federal Consumer Protection Law, and in the Public Registry of Users in accordance with the Law for the Protection and Defense of Financial Services Users, in order not to receive advertising. In the event that you decide to enroll in such registries, we will honor your decision.

4. Consent to the processing of your personal data

At the time you provide your personal data, if you disagree that Mercury Inn treats any or some of the personal data listed, for the purposes described and you do not object to the list of personal data requested or its use, you will be granting your tacit consent. If you are not satisfied with providing any of the data that we request or any use, you must, prior to providing the data, express your refusal. You are within your right to provide only the data you deem necessary for the listed purposes.

If you consent to the processing of the personal data listed for the purposes described, in accordance with this notice, please accept this privacy notice and informed consent.

If in the future you wish to withdraw your authorization for the use of your personal and sensitive data in accordance with the provisions of this Privacy Notice, we would appreciate sending an email to the following address: mercuryinn@mercuryinn.com.mx accompanied by official identification, where you state your will, or by sending a letter duly signed by you, accompanied by a copy of your current official photo identification, by postal mail to Mercury's address Inn designated in this privacy notice.

5. Transfers of personal data

Motel Montecarlo may transfer your personal data to third parties for the purposes established in this Privacy Notice. The above includes:

a. Your personal data mentioned above may be communicated to the competent authorities, in accordance with the applicable legislation. These transfers can be national or international.

b. Motel Montecarlo may transfer all or part of the aforementioned personal data to support service providers of the website https://www.motelmontecarlo.com.mx, such as GoogleAnalytics, in order to provide data such as your IP address, statistics service and analysis of information on the use of our page. These transfers can be national or international.

c. You can also send your personal data to marketing and advertising service providers for hosting information for sending emails and generating advertising.

d. Motel Montecarlo may share or transfer your personal data to evaluate or complete a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of a proceeding commercial bankruptcy, liquidation or similar procedure. By virtue of the foregoing, we may assign and transfer all the rights, benefits, duties and obligations of this Privacy Notice, in terms of what is described in this paragraph.

By virtue of the fact that we require your authorization to transfer your personal data under the terms of sections c and d above, you may object to our carrying out these transfers of your personal data by sending an email to_cc781905-5cde -3194-bb3b-136bad5cf58d_mercuryinn@mercuryinn.com.mx.

6. ARCO Rights

In accordance with the LFPDPPP, you enjoy the rights of Access, Rectification, Cancellation and Opposition to Treatment, also known as "ARCO Rights", which are briefly explained below:

Access: Right to access the personal data that we keep about you, as well as to obtain information regarding the conditions in which your data is processed.
Rectification: Right to rectify your personal data in case they are inaccurate or incomplete;
Cancellation: Right to request that we cancel the personal data that we have about you, when you consider that they are not being treated in accordance with the principles and duties established by LFPDPPP and its Regulations.
Opposition to treatment: Right to oppose the processing of your personal data, when there is legitimate cause or so that your data is not processed for specific purposes.

The LFPDPPP also grants you the right to revoke the consent previously granted for the processing of your personal data, at any time.

For the purposes of exercising your ARCO rights, to request or revoke your consent previously granted for the treatment and in general, to formulate any doubt or complaint regarding the treatment of your personal data or to know if there are other options available (in addition to those here established) so that you can limit the use or disclosure of your data, please contact us.

Your requests for cancellation, revocation and opposition to treatment will be evaluated in the terms established in the LFPDPPP and its origin or inadmissibility will be resolved taking into account the precepts of the LFPDPPP and other obligations that are applicable to Mercury Inn (fiscal, commercial, protection consumer, public safety, health, etc.). In general, please consider that your requests may not be appropriate, in those cases in which the treatment is necessary to comply with a legal obligation imposed or acquired by Mercury Inn.

In all those cases, a simple application must be sent as mentioned above. We will provide you with (i) the information that will be required for you to identify yourself and the documents you will need to submit with your application; (ii) the terms in which you will receive a response to your request; (iii) how you should submit your application, including the forms you can use to submit your application, if any, and; (iv) the modality or means in which we will deliver the information to you.

7. Security of your personal data

Motel Montecarlo has adopted and maintains the information security measures, both physical, organizational, administrative and technical, necessary to prevent the loss, misuse, alteration or illegal disclosure of information and protect the personal data that you provide us against damage. , loss, alteration, destruction or unauthorized use, access or treatment. The third parties to whom we send your personal data will be subject to privacy policies similar to those established here.

Motel Montecarlo uses on its website https://www.motelmontecarlo.com.mx the SSL security padlock to protect the information that you have provided us, in this sense, the acceptance that you make of our privacy notice, will be considered as your express authorization for the transfer of said information.

You may go to the National Institute for Transparency, Access to Information and Protection of Personal Data (“INAI”), if you consider that your right to the protection of personal data has been violated.

Motel Montecarlo informs you that if you do not accept our privacy notice, you will not be able to continue with the registration or reservation process on any of our channels.

8. Modifications to the privacy notice

Motel Montecarlo reserves the right to make changes or updates to this privacy notice at any time, in order to reflect the entry into force of new regulations or internal policies. These modifications will be available through the following means: visible announcements in our establishments, Internet page, or by email. In the event that you do not agree with these modifications, you must send an email to the aforementioned email, requesting the cancellation of your personal data, in accordance with the LFPDPPP.

“We inform you that this page can use cookies and web beacons to obtain personal data. You may disable them as established in our Privacy Notice."

Date of update to this privacy notice: November 2022